PROGRAM OVERVIEW

Every workplace has a code of conduct which defines the acceptable behavior for employees. This is important to ensure that staff behave respectfully towards their peers and that everyone's time is respected. By having a set code of conduct, it provides a clear guide for staff on what is and isn't acceptable in the workplace.

One of the most important constituents of a workplace is the way we interact or communicate. This course looks at the workplace etiquettes from this very perspective. This course covers :

• Speaking
• Mental Barriers to Communication
• Making your voice an asset: The power of Pitch, tone & Speed
• Know the difference between: Assertive, Aggressive & Passive speakers and lean to speak assertively.
• Speaking up in a meeting
• Speaking with boss/Supervisor
• Listening Skills
  
• Importance of listening
• Barriers to listening
• Overcoming these barriers
• Know when to listen & When to Speak
• Body Language in a workplace

• Eyes
• Face
• Body
• Posture
• Gesture
• Touch (Includes how to do a good handshake)
• Space or proxemics
• Good office manners while speaking on phone and while interacting with your co-workers

Note: Pricing is on a Per hour basis